Measuring the ROI of Knowledge Management
By Dave Snowden & Stan Garfield &Publisher Description
For organisations looking at Knowledge Management, it is no longer a question of `should we?' It is now, a question of `how should we?' As the global market becomes increasingly more competitive, and budgets get tighter, many organisations are treading very carefully with their investments.
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About Dave Snowden
Dave Snowden Founder and chief scientific officer, Cognitive Edge Stan Garfield Knowledge Management Author, Speaker, and Community Leader James Gunn KM consultant at Tacit Connexions Tim Hawley Associate director, Arup Helene Russell Helene Russell of TheKnowledgeBusiness specializes in helping organizations to grow and improve profitability, by helping them to understand and improve their knowledge systems. Helene is the author of the Law Society's Knowledge Management Handbook and Legal Monitor's Practical Projects in Legal KM. She teaches open and in-house courses in knowledge management and also offers coaching, mentoring, and advice. She also runs Knowledge Network UK, the only regional knowledge sharing and networking group for law firm KMers in UK. Helene has spoken extensively on KM for Ark, Butterworths, UWE, Bristol Law Society, Allice, and at Knowledge Network UK, and has written regularly for Managing Partner Magazine. After a decade as a solicitor with a major regional firm specializing in clinical negligence defense litigation, eight years in knowledge management and having recently obtained an MBA with distinction, she has a unique, deep understanding of how knowledge flows helps law firms and professional services organizations.
Other books by Dave Snowden
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