Judgment Calls

“provides a convincing illustration…laying out a usable model…in the area of collaborative decision making.” — CIO Digest

“Judgment Calls makes a strong effort to raise decision making into less of an individual basis and more of a cultural practice within a team. It makes a solid follow up to analytic books such as Jim Sterne’s Social Media Metrics, Performance Marketing with Google Analytics, and of course, one of Davenport’s earlier books Analytics at Work.” — Small Business Trends (smallbiztrends.com)

“Judgment Calls is driven by the 12 stories, each of which ends with reflections on how the organization successfully made the decision. “…it does offer ideas for judgment calls at your own workplace.” — The Globe & Mail

“It is…wonderful to have Judgment Calls: Twelve Stories of Big Decisions and the Teams That Got Them Right by Thomas H. Davenport and Brook Manville with twelve magnificently diverse parables of instances where good judgment was exercised and an organization “got it right” — Forbes.com

Selected as one of “PW’s Top 10: Business Books.” — Publisher’s Weekly

“Those who have the opportunity to re-shape any organization of any size, the way it works and develops, and the way people lead and can be led more effectively will find great ideas and encouragement in this book. It is worth reading and re-reading.” — HR Zone

ADVANCE PRAISE for Judgment Calls:

“By integrating the lessons of twelve momentous decisions with a freshly imaginative perspective, Judgment Calls is a foundational contribution to the art and science of decision making.” — Warren Bennis, Distinguished Professor of Business Administration, University of Southern California; author, Still Surprised: A Memoir of a Life in Leadership

How leaders and organizations approach decision-making is one of the most critical variables to succeeding. Judgment Calls is a must read for anyone that wants to ensure that their organization is using effective decision-making as strategic and competitive advantage. — Allan C. Golston, President, U.S. Program, Bill and Melinda Gates Foundation

“Tom Davenport and Brook Manville have brilliantly written a collection of stories that provide both the proof and the guidance needed for organizations to make better decisions that depend on the skills, knowledge, and judgments of groups, rather than the oversold myth of individual heroics, which is ill suited for our ambiguous and fast-changing world.” — Douglas K. Smith, coauthor, The Wisdom of Teams and The Discipline of Teams

“Judgment Calls illustrates how nurturing an analytics culture improves organizational judgment and translates into better outcomes. Every leader can benefit from the ‘iterative, deliberative decision processes’ highlighted in the case studies. Combining analytical insights and stories of collaboration among executives, engineers, marketers, partners, and customers, this book provides a winning formula for making more creative and innovative decisions.” — Jim Davis, Senior Vice President and Chief Marketing Officer, SAS; coauthor, Information Revolution: Using the Information Evolution Model to Grow Your Business

“This is a book that stands up to common sense, while breaking through the age-old image of hero decision makers. In story after story, the authors show how great decisions in a wide range of industry situations have required and benefited from many perspectives and iterations over extended periods of time.” — Jon R. Katzenbach, Senior Partner, Booz & Company

“At last! A business book that's smart and great fun to read. Every leader—especially aspiring leaders—needs to read this book.” — Alan M. Webber, cofounder, Fast Company; author, Rules of Thumb: 52 Truths for Winning at Business Without Losing Your Self